Applications are invited from interested and qualified candidates for the Customer Service Representative Job at PalmPay Limited.
PalmPay Limited is a financial service company licensed and regulated by the Central Bank of Nigeria (CBN).
It offers an intuitive financial app that facilitates account opening, money transfers, and bill payments, making it a trusted choice for millions of users in Nigeria.
Our customers love our payment app for its user experience, reliability and promotions. PalmPay is fully licensed by the CBN as a Mobile Money Operator and has raised over $40m USD from prestigious investors including TECNO Mobile.
Thanks to this strategic partnership, the app is coming pre-installed on all new TECNO smartphones in Nigeria. But we’re just getting started.
Customer Service Representative – Abuja
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Abuja | Nigeria.
- Category: Customer Care Jobs
Description:
Palmpay is looking for a customer service representative to join our team in our Abuja Office.
This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
The Contractor shall work as an Agent Support Officer to carry out the following responsibilities;
- Retrieval of POS terminals for walk-in agents.
- Facilitate coin redemption transactions for walk-in agents, ensuring accuracy and compliance with company policies.
- Coordinate the retrieval and replacement of faulty terminals for walk-in agents, ensuring minimal disruption to agent operations.
- Maintain accurate records of coin transactions and reconcile discrepancies as needed.
- Address inquiries and concerns from walk-in agents regarding POS terminals and coin redemption services.
- Provide technical assistance and guidance to agents to optimize their use of POS terminals.
- Generate reports on repair activities, coin transactions, and agent support services as required.
- Identify and report trends and recurring issues to improve operational efficiency and customer satisfaction.
- Other assigned related duties by the Line Manager.
Qualifications and Requirements:
Experience
- 1-2 years of experience, with a focus on customer service systems.
- Minimum of BSc or HND.
Deadline: Not Specified
