About Us
BetPawa is a rapidly growing, internationally recognized brand operating across 17 African countries.
Our mission is simple: to enable everyone in Africa to place a bet and trust they’ll receive their winnings. We specialize in community-based betting empowering players through our market-leading Win Bonus schemes and impactful Dream Maker and Win BIG, Give Back initiatives.
Job Description
Are you ready to turn your passion for helping others into a rewarding career? Join our dynamic team as a Customer Support Agent in Nigeria! You will play a vital role in ensuring our customers have an exceptional experience with our services.
Key Responsibilities:
- As a customer support agent, ensure all our clients’ needs are met as they navigate through our product.
- Assist customers through all available engagement channels.
- Be open to having a flexible and dynamic working schedule.
- Promote the value of the product through a wonderful customer experience.
- Review customer complaints and concerns and seek to improve the customer experience.
- Carry out callout exercises to do client education on existing and new products.
- Do callout surveys on customer satisfaction and perception of our brand image.
Qualifications:
- At least 2 years of college education.
- Excellent written and verbal communication skills in English. Knowledge of Hausa is an added advantage.
- Previous experience in customer support
- Ability to cope under pressure and work with minimal supervision
- A genuine interest in helping others and providing exceptional service.
- Ability to handle pressure and work independently.
- Strong interpersonal skills and a quick learning ability.
- Interest in the sports industry; knowledge of football betting is a plus.
Why betPawa?
- Collaborative Spirit: Be part of a diverse team that values your input.
- Growth Opportunities: We believe in your potential—let’s grow together!
- Competitive Salary: Your hard work deserves recognition!
- Team Adventures: From fun team-building activities to social events, we make sure there are plenty of fun and bonding moments.
- Wellness Wins: – Our wellness programme is here to keep you feeling your best, with resources and support for your health and happiness
